TROOPER
06-21-2009, 07:23 AM
The KboxTeam was kind enough to provide me with some troubleshooting Tips for the K-Hub. Here it is:
Thanks for your inquiry. Please see below, in particular points #4 and #5
for your case...
Troubleshooting K-HUB connectivity issues:
1) - A high-speed (always on) Internet service is highly recommended.
2) - Please make sure you are using a straight-thru (ie. light grey) serial
cable to connect from your receiver to your KHUB.
3) - Check that the network cable from your router is in good shape by
connecting to a laptop or desktop computer to make sure there is a
connection.
4) - To reset all devices on your network, power off your modem and/or
router, KHUB and KBOX for at least 5 minutes. Then power on all the
devices one-by-one
5) - To reset your receiver's configuration settings, you can enter the
NETWORK SETTINGS (from the MENU of your receiver) and choose FACTORY SET.
If you are using STATIC, please try DHCP (recommended). Once you confirm
FACTORY SET, exit the menus completely and save any changes. Power off the
receiver with the remote control, and then power on the receiver with the
remote control and wait up to 5 minutes.
6) - If you're using any kind of wireless or powerline adapters to bridge
the connection between your router and KHUB, try a direct line (network
cable) to test if it works with the adapters.
7) - You may be experiencing compatibility issues with your router. Try
bypassing the router by connecting directly to your modem.
8) - On the other hand, if you have a modem+router combination from your
Internet provider, these may not work well and it's recommended to have a
separate router from a good brand (such as D-Link, Linksys, Netgear, etc).
9) - Otherwise if your KHUB continues to not work you may want to consult
your official KBOX reseller/dealer.
All the Best!
KBOX Team
Thanks for your inquiry. Please see below, in particular points #4 and #5
for your case...
Troubleshooting K-HUB connectivity issues:
1) - A high-speed (always on) Internet service is highly recommended.
2) - Please make sure you are using a straight-thru (ie. light grey) serial
cable to connect from your receiver to your KHUB.
3) - Check that the network cable from your router is in good shape by
connecting to a laptop or desktop computer to make sure there is a
connection.
4) - To reset all devices on your network, power off your modem and/or
router, KHUB and KBOX for at least 5 minutes. Then power on all the
devices one-by-one
5) - To reset your receiver's configuration settings, you can enter the
NETWORK SETTINGS (from the MENU of your receiver) and choose FACTORY SET.
If you are using STATIC, please try DHCP (recommended). Once you confirm
FACTORY SET, exit the menus completely and save any changes. Power off the
receiver with the remote control, and then power on the receiver with the
remote control and wait up to 5 minutes.
6) - If you're using any kind of wireless or powerline adapters to bridge
the connection between your router and KHUB, try a direct line (network
cable) to test if it works with the adapters.
7) - You may be experiencing compatibility issues with your router. Try
bypassing the router by connecting directly to your modem.
8) - On the other hand, if you have a modem+router combination from your
Internet provider, these may not work well and it's recommended to have a
separate router from a good brand (such as D-Link, Linksys, Netgear, etc).
9) - Otherwise if your KHUB continues to not work you may want to consult
your official KBOX reseller/dealer.
All the Best!
KBOX Team